Refund policy
Returns & Refunds
Domestic Returns (Continental U.S.)
We offer free return shipping from anywhere within the continental United States. If you're not 100% satisfied with your purchase from Blue Fawn Candle Company, you can return qualifying item(s) for a full refund or merchandise credit within 30 days of purchase.
Returns must be unused and in the original packaging. Returned merchandise that doesn't meet these requirements may not qualify for a refund.
Gift cards and downloadable products are not eligible for return, exchange, or redemption for cash value.
International Returns (including the EU)
International customers, including those in the EU, have 14 days from the date of receiving their order to request a return.
- Right to cancel: You may cancel your order any time before it has been fulfilled, for any reason, at no cost.
- Right of withdrawal: EU customers may withdraw from their purchase within 14 days of delivery of the last item, without providing a reason. You may open and inspect your item to the extent necessary to establish its nature and characteristics, as you would in a physical store. We may deduct an amount from your refund to reflect any reduction in the item's value due to handling beyond what's necessary for this inspection.
- Refunds: Once we receive your returned item, or once you provide proof that you've shipped it back to us (whichever comes first), we will issue your refund within 14 days.
- Refund method: Refunds are issued to your original payment method.
- Return shipping: International customers are responsible for the cost of return shipping. This amount is not refunded.
Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at support@shopbluefawn.com with a photo and your order number. Damage claims typically take up to 3 business days to process. Return shipping costs for damaged or defective items are covered by Blue Fawn Candle Company and will not be deducted from your refund.
How to Return an Item
A receipt or proof of purchase is required for all returns. Click here to complete a self-serve return, and we'll email you a shipping label to send your item back to us.
Refund Processing
Once your return is received and inspected, we'll email you to confirm receipt and let you know whether your refund has been approved or rejected. Approved refunds are processed and credited to your original payment method within 21 days.
Late or missing refunds: If you haven't received your refund within 30 days, please check with your financial institution first, as processing times vary. If you still haven't received it after that, contact us at support@shopbluefawn.com.
Sale Items
For U.S. domestic orders, only regular-priced items may be refunded; sale items are final sale and cannot be refunded.
This exclusion does not apply to EU customers exercising their statutory right of withdrawal, which applies regardless of whether an item was purchased on sale.
Exchanges
We do not currently accept exchanges. If an item is defective, please contact us at support@shopbluefawn.com.
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of your return once it's received. A gift certificate will be emailed to you.
Shipping Costs
Return shipping is free for domestic (continental U.S.) returns. International customers are responsible for return shipping costs, as noted above. Original outbound shipping costs are non-refundable in all cases.
