Refund policy

Last updated: October 2026

We want you to love your Blue Fawn order. If something isn't right, here's how returns and refunds work.

The Quick Version

  • U.S. orders: 30 days to return unused items. Return shipping is free within the continental U.S.
  • International orders: 14 days from delivery to request a return. Return shipping is paid by the customer.
  • Damaged or defective? Tell us within 7 days of delivery and we'll replace it or refund you.
  • Sale items are final sale (except where the law says otherwise, see EU & UK below).
  • We don't offer exchanges.

U.S. Returns

  • You can return unused items in their original packaging within 30 days of delivery for a full refund or store credit.
  • Return shipping is free within the continental U.S. Start your return at account.shopbluefawn.com and we'll email you a prepaid label.
  • Customers in Alaska, Hawaii, and U.S. territories can return items within the same 30-day window. Email us and we'll send return instructions.

International Returns

  • Request a return within 14 days of delivery by emailing support@shopbluefawn.com with your order number.
  • Items must be unused and in their original packaging.
  • Return shipping is paid by the customer and isn't refunded. We recommend a tracked shipping service, since we can't refund a return that never arrives.
  • Customers in the EU and UK have additional rights, explained below.

EU & UK Customers: Your Right to Cancel

If you live in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving it (or the last item, if it arrives in more than one package), without giving a reason.

  • Before it ships: you can cancel at no cost, for any reason.
  • How to cancel: email support@shopbluefawn.com within the 14 days with your name, order number, and a clear statement that you're cancelling.
  • Sending it back: return the items within 14 days of telling us you're cancelling. Return shipping is paid by the customer.
  • Your refund: we'll refund the price of the items plus the original standard delivery cost within 14 days of receiving your cancellation. We may wait to issue the refund until we receive the items or you send proof that you've shipped them, whichever comes first. If you chose a more expensive delivery option than our standard one, we'll only refund the standard delivery cost.
  • Handling: you can open and inspect your items as you would in a store. If an item has lost value because it was used beyond that (for example, a candle that's been burned), we may reduce your refund to reflect that.
  • Sale items are included in this right.

What Can't Be Returned

  • Candles that have been burned and wax melts that have been used (unless they're defective)
  • Items that aren't in their original packaging
  • Gift cards
  • Sale items (except for EU and UK customers using their right to cancel, or where your local law requires otherwise)

How to Start a Return

  1. U.S. (continental): go to account.shopbluefawn.com, find your order, and follow the steps. We'll email your prepaid label.
  2. Everywhere else: email support@shopbluefawn.com with your order number and what you'd like to return.

Your order number is all the proof of purchase we need.

Refunds

  • Once your return arrives and we've inspected it, we'll email you to let you know whether it's approved.
  • Approved refunds go back to your original payment method within 21 days (EU and UK cancellations follow the 14-day timeline above).
  • U.S. customers can choose store credit instead. Just let us know.
  • Original shipping charges aren't refunded, except for EU and UK cancellations as described above, or if your item arrived damaged or defective.

Late or Missing Refunds

If it's been more than 30 days since we emailed you that your refund was approved, check with your bank or card issuer first, since processing times vary. Still nothing? Email support@shopbluefawn.com and we'll look into it.

Damaged or Defective Items

If your order arrives damaged or defective, email support@shopbluefawn.com within 7 days of delivery with your order number and photos of the item and its packaging. We'll review it within 3 business days and send a replacement or issue a full refund, including shipping. If we need the item back, we'll cover the return shipping.

Exchanges

We don't offer exchanges. To get a different scent, return the original item for a refund and place a new order.

Gifts

If your item was marked as a gift and shipped straight to you, you'll receive store credit for its value, emailed to you as a gift card once we receive your return. The person who sent it won't be notified.

Your Legal Rights

Nothing in this policy limits any rights you have under the consumer laws of your country, including the legal guarantee for faulty goods in the European Union and the United Kingdom.

Questions?

Email support@shopbluefawn.com. We're happy to help.