Shipping policy

Last updated: October 2026

Every Blue Fawn candle is hand-poured and packed with care. Here's everything you need to know about getting your order from our place to yours.

Free Shipping

U.S. orders over $50 ship free. International orders pay the shipping rate shown at checkout.

Order Processing

Orders are processed within 3–5 business days after you receive your order confirmation email, not counting weekends and U.S. holidays. You'll get another email as soon as your order ships.

Delivery Times

  • U.S. orders: usually 3–6 business days after shipping, depending on your location and the shipping method you choose at checkout.
  • International orders: delivery times vary by destination and customs processing.

Delivery times are estimates from the carrier and aren't guaranteed. Weather, holidays, and carrier delays can occasionally slow things down.

International Shipping

We ship internationally. Shipping rates are calculated at checkout. Any customs duties, import taxes, or brokerage fees charged by your country are the customer's responsibility and aren't included in our prices or shipping rates. We're not able to control delays caused by customs.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Tracking may take up to 48 hours to update.

Shipping Address

  • Please double-check your address at checkout. If you spot a mistake, email us right away. We can update it as long as your order hasn't shipped.
  • If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you confirm the correct address. Additional shipping costs are the customer's responsibility.
  • We're unable to ship to P.O. boxes.

Order Changes and Cancellations

Need to change or cancel your order? Email support@shopbluefawn.com with your order number as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once it has shipped, it can't be changed, but you can return it under our Refund Policy.

Lost Packages

If your order hasn't arrived within 15 days of your shipping confirmation email, email support@shopbluefawn.com with your name and order number. We'll work with the carrier to track it down. If the carrier confirms the package is lost, we'll send a replacement or issue a full refund.

Marked as delivered but not there? Check around your door, mailroom, and with neighbors, and give it 48 hours, since packages sometimes show up late. If it's still missing, contact us and we'll help you file a claim with the carrier.

Damaged Orders

If your order arrives damaged, email support@shopbluefawn.com within 7 days of delivery with your order number and photos of the damaged item and its packaging. We'll review it within 3 business days and send a replacement or issue a refund. If we need the item back, we'll cover the return shipping.

Returns and Refunds

For return timelines, return shipping, and refunds, see our Refund Policy.

Your Legal Rights

Nothing in this policy limits any rights you have under the consumer laws of your country, including the legal guarantee for faulty goods in the European Union and the United Kingdom.

Questions?

We're happy to help. Email support@shopbluefawn.com.